Legal and policy

Terms, privacy and booking conditions

Please read these terms before booking an appointment.

1. About the centre

Integrative Health Uganda is a health navigation and lifestyle optimisation centre in Kampala. We listen to your history, assess your needs, and coordinate expert advice into one integrated care plan. We are not a medical treatment clinic or emergency healthcare provider.

2. Booking and appointment fee

A UGX 20,000 appointment fee secures your booking. It is credited against your service fee. The balance is paid at the centre after your consultation.

3. Payment terms

A UGX 20,000 appointment fee is paid online to secure your booking. The remaining balance of your service fee is paid at the centre after your consultation.

4. Cancellation and rescheduling

Rescheduling is free with at least 24 hours notice. Changes made less than 24 hours before your appointment carry a UGX 10,000 fee. The appointment fee is non-refundable if you cancel.

5. Client information and privacy

Your health records are held confidentially on paper at our Kampala centre. Access is strictly limited to assigned consultancy team members and direct supporting staff involved in your care plan.

6. Clinical consent

Consent to share your health information with named external specialists is recorded in writing at the centre during your intake consultation, not through online forms.

7. Limitations of service

Our services are limited to health navigation and care coordination. The centre does not provide emergency medical treatment. Care plans and recommendations are advisory and do not replace the clinical instructions of a primary treating physician.

8. Contact

[Placeholder: physical address and phone contact to be confirmed by the client.]

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